Expert Refrigeration & HVAC Service Provider
Your Go-To HVAC/R Expert in Boston & Greater Massachusetts
About
Sousa Refrigeration & HVAC Solutions is an owner-operated business dedicated to providing premium commercial refrigeration and light commercial HVAC service and maintenance. We specialize in walk-in coolers, walk-in freezers, reach-in units, blast chillers, display cases, grab-and-go merchandisers, all major brands of ice machines, as well as under-10-ton rooftop units, split systems, ductless splits, VAV boxes, and exhaust fans. As the owner-operator, I personally handle every service call, ensuring consistent quality, direct communication, and a technician who knows your equipment and service history inside and out.
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With factory training from leading refrigeration and ice machine manufacturers and years of hands-on expertise, we bring both technical skill and industry insight to every job. Our service goes beyond fixing what’s in front of us—we perform a full environmental assessment on each call, recognizing that surrounding conditions often play a key role in performance issues. By addressing root causes, using OEM parts, and maintaining manufacturer-level standards, we reduce the risk of recurring problems, improve efficiency, and extend equipment life.
Our mission is simple: provide reliable, detail-driven service that keeps your operation running at peak performance, every time.
Environmental Assessment
Our Services
Maintenance Solutions
Equipment Servicing
Refrigeration Equipment Repair
Refrigeration maintenance in HVAC systems is essential for keeping equipment running efficiently and reliably. Over time, dirt, debris, and refrigerant loss can reduce cooling capacity, forcing components to work harder and consume more energy. Regular maintenance ensures proper refrigerant charge, clean coils, and efficient heat transfer, which lowers operating costs and prevents breakdowns. By addressing minor issues early, technicians extend equipment life, maintain consistent performance, and ensure systems operate at peak efficiency while avoiding costly emergency repairs.
Gasket Replacement
& Hardware
An environmental assessment is an essential part of every service call because surrounding conditions directly impact equipment performance and reliability. Factors like heat sources, airflow restrictions, humidity, and ventilation can cause issues that aren’t visible within the unit itself. By evaluating the environment during each visit, we identify underlying causes, prevent recurring problems, and ensure the system operates at peak efficiency. This proactive approach saves our clients time, energy, and costly repairs in the long run.
Emergency Services
We provide premium service by combining expert technical skill with meticulous attention to detail. Every job is approached with a thorough assessment, precise workmanship, and a commitment to lasting solutions—not quick fixes. We use top-quality parts, follow best practices, and consider the entire system environment to ensure peak performance. Clear communication, timely response, and respect for our clients’ operations set us apart, delivering reliability and value that exceeds expectations on every service call.
We approach refrigeration equipment repair with a full-system mindset, addressing both the immediate issue and the factors that could cause future problems. Our process starts with a detailed diagnosis, including an environmental assessment, system performance checks, and component testing. We use high-quality parts, precise repair techniques, and proven best practices to restore optimal operation. By focusing on root causes rather than temporary fixes, we ensure reliable performance, reduced downtime, and longer equipment life for our clients.
Using OEM parts ensures refrigeration equipment operates to the manufacturer’s exact standards. These parts are designed and tested specifically for the system, guaranteeing proper fit, performance, and reliability. OEM components maintain efficiency, protect warranties, and reduce the risk of premature failures caused by incompatible or lower-quality alternatives. By using only genuine manufacturer-approved parts, we help ensure your equipment runs as intended, delivering consistent performance, energy efficiency, and a longer service life.
We prioritize emergency service calls for our existing account customers, ensuring they receive immediate attention when critical issues arise. By addressing their needs first, we help protect their operations and minimize downtime. Once our account clients are taken care of, we accommodate other emergency service requests based on availability. This approach allows us to deliver reliable, timely responses while maintaining the highest level of service for our valued ongoing clients.
Our Approach
Quality and Reliability
When you call us, you’re getting the owner-operator as your technician—every time. This means you’ll always work with the same skilled professional who knows your equipment, service history, and specific needs. You also have direct access to the owner, ensuring clear communication, consistent quality, and a personal commitment to every job. With no turnover or unfamiliar faces, you can count on reliable service, accountability, and a strong working relationship built on trust.
Direct Owner-Operated Service
At Sousa Refrigeration & HVAC Solutions, every service call is handled directly by the owner, ensuring unmatched accountability and expertise. With over a decade of hands-on experience, I bring the technical depth of a master technician and the judgment of a business owner to each project. This direct-to-client approach eliminates the layers of miscommunication common with larger firms, giving you precision workmanship, clear communication, and solutions tailored to your operation. When you work with me, you’re not just hiring a contractor—you’re partnering with someone personally invested in the long-term performance of your equipment and the success of your business.
Customer Satisfaction
Customer satisfaction is at the core of everything we do. We know how critical reliable refrigeration and HVAC systems are to your business, and we take pride in delivering prompt, professional service that keeps your operation running smoothly. Every job is approached with attention to detail, clear communication, and a commitment to lasting solutions. Our goal isn’t just to fix equipment—it’s to build trust, prevent future problems, and ensure every customer feels confident choosing us again.
Innovative Techniques
We stay current with factory training and cutting-edge tools, bringing innovative solutions to every job. Our approach goes beyond basic service — we use advanced diagnostics and proven techniques to identify issues faster and resolve them with lasting results. By focusing on efficiency, precision, and reliability, we help reduce downtime, lower operating costs, and keep your equipment performing at its best.